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Outsourcing

Call Center Outsourcing

General/ Program Inquiries

  • The caller receives all general and program related information.
  • Through this standard process customer general inquiries are handled such as addresses of branches, phone numbers, contact persons and working hours
  • Act as an accessible information channel for customers by providing full information about the product supported and services inquired about

Service Center Reservation 

In case the caller needs to set a specific appointment to make a service, the call center will provide the available time, service time frame and the cost. In this case Probable will avoid any overbooking which will raise the customer satisfaction and loyalty; on the other hand Probable service center will be well utilized

Complaints Handling 

Handle customer complaints by resolving complaints during the call or escalating the complaint to the concerned party and making sure the complaint is handled in a timely manner, usually 24 hours from receiving the complaint. Complaints are received through different means of communication such as phone or fax

Product Information

Act as an accessible information channel for customers by providing full information about the product supported and services inquired about